7 Questions To Ask Your Carpet Cleaner Before Hiring Them

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When looking for a carpet cleaner to clean your facility, it’s is very important that you remember to ask questions before hiring anyone.

Carpet Cleaning Orlando – Questions To Ask Your Carpet Cleaner

#1 Ask your carpet cleaner: Do you offer free estimates and demos? (Demos are what is commonly referred to as a sample of work that the carpet cleaning company can perform. For instance, if you have a trouble area with significant stains, ask them to demo that area to see how good their processes are.) Costs can add up depending on how many rooms, or how much common or how many hallways or ball rooms but ultimately the estimate will be based on the amount of square feet to be cleaned.  

#2 Ask your carpet cleaner: Are they insured? That may like a no brainer but you would be surprised at how few people actually require seeing their insurance rider before hiring a carpet cleaning company to do the work. Should someone get hurt and you didn’t check — too late.  But should something happen with proper insurance coverage, both you and your carpet cleaner will be covered. Don’t be afraid to ask to see proof. Should you be working with a reputable company in Orlando, this should not be an issue. 

#3 Ask your carpet cleaner: When calling a professional carpet cleaning company, be sure to inquire as to what methods do they use to clean the carpets in your facility? Do they use hot water extraction and if so what water temperature do they heat their water to? Are they using a quick dry encapsulation? Are they using the newer method of steaming cleaning? Is their equipment truck mounted? What kind of chemicals do they use? Are they safe for you, the tenants and guests in the space? The environment? If you have allergies you may even want to know if it will affect your allergies.

#4 Ask your carpet cleaner: How long will it take for your carpets to dry? Depending on the type of carpet you are cleaning and what process the cleaner uses, most carpet drying times will take 24hrs to dry. In our case as we use a newer cleaning technology called low moisture encapsulation, we see drying time as quick as 15 minutes . This means, if you’re a hotel, you have very little downtime where a hotel room isn’t available to be booked. Less down time for you equals more bottom line profit. 

#5 Ask your carpet cleaner:  Do they offer a warranty or guarantee? If so, what kind and how long does it last? Are there any specific conditions? What sort of documentation do you need should anything happen and you need to call the cleaner back out?  Should they miss a spot or something just doesn’t look right to you, you may to want to be able to have them back out without any hiccups. 

#6 Ask your carpet cleaner: Will they move furniture or office equipment? Most commercial carpet cleaning companies will move the smaller items such as small tables and such, but we aren’t movers so we don’t get into moving heavy objects. 

#7 Ask your carpet cleaner: How long a company has been in business. Ask how long their cleaning team have been cleaning carpets. You can have the most expensive, state of the art equipment and still have an employee incapable of operating it. Expertise comes with experience.

In this day and age customers are able to research businesses a variety of ways. Reviews of companies from friends and families will always be a valuable source of information. However, it is always wise to ask questions for yourself first hand before entering in to any contract. 


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On September 23, 2014

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